Refund & Cancellation Policy

1. Overview

At JaiSR, we strive to deliver high-quality scenario-based IT training in Microsoft Intune and SCCM. This Refund & Cancellation Policy sets forth the terms for course fee refunds and batch cancellations when enrolled on jaisr.com.

2. Cancellation & Full Refund Eligibility

Learners are eligible for a 100% full refund under the following circumstances:

• Cancellation Request Window: If you submit a written cancellation request via email at least 72 hours (3 days) before the scheduled cohort start date.
• Course Cancellation by JaiSR: If JaiSR cancels a scheduled batch due to unforeseen technical or instructor emergencies, you will receive an automatic 100% refund or the option to transfer to a future batch.

3. Non-Refundable Period

Course fees become non-refundable in the following situations:

• If a refund request is submitted within 24 hours of the scheduled cohort start date.
• Once the live training sessions have commenced or if the learner misses classes due to personal reasons.

4. Free Batch Transfer / Rescheduling

If you are unable to attend the cohort you enrolled in, you can request a free batch transfer to a future batch of the same course at no additional charge by notifying us prior to class commencement.

5. Refund Processing Timeline

Once a refund request is approved:

• Refunds are initiated back to the original source payment method (UPI, credit/debit card, or netbanking) through our payment gateway partner, Razorpay.
• Refunds typically reflect in your bank account or card statement within 5 to 7 business days depending on your issuing bank.